Bordesley Multi Academy Trust

Initially responsible for two sites, the team expanded to a third due to strong performance. Upon takeover, key challenges included understaffing, lack of supervision, and inconsistent cleaning standards leading to client dissatisfaction.

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Improvements were driven through regular audits, client engagement, proactive recruitment, and intensive training. An operations manager provided hands-on support during the first two months to strengthen staff-client relationships.

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Staffing levels were stabilised by recruiting additional team members, delivering UhUb and supervisor training, and creating a cover team to manage absences.

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As a result, audit scores improved to an average of 94%, the team reached a fully staffed level of 18 cleaners, and client relationships significantly strengthened. The client particularly valued having a dedicated manager, reducing their need for direct involvement.

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Future plans include expanding to a new site in February 2025 and introducing a Team Leader role to enhance supervisory support.