John Colet

KGB took over cleaning services following client dissatisfaction with poor standards, staffing shortages, and weak communication from the previous provider. At takeover, the site required significant cleaning improvements, and the team was understaffed and undertrained.

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Through targeted recruitment, hands-on training, and improved communication, staffing levels were increased and service quality quickly improved. Operational issues, such as limited cleaning time due to early site closure, were resolved through client coordination.

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As a result, cleanliness standards and client satisfaction significantly improved, with positive feedback highlighting attention to detail and overall service quality. KGB aims to maintain high standards and continue strengthening the client relationship through ongoing communication and continuous improvement.